Returns Policy
We want you to love your ZeoCast projector. If you're not completely satisfied, you may return your item within 14 days of delivery for a refund or exchange.
Eligibility
- Item must be in its original condition, unused, and in original packaging
- All accessories, cables, and documentation must be included
- Returns requested after 14 days cannot be accepted
How to Return
- Email us at support@zeocast.store with your order number and reason for return
- We will confirm your return request within 1–2 business days
- Ship the item back to the address provided — return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent
- Refunds are processed within 5–7 business days of receiving the returned item
Non-Returnable Items
- Items showing signs of physical damage caused after delivery
- Items returned without original packaging or missing accessories
Warranty Policy
All ZeoCast projectors come with a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal use.
What's Covered
- Hardware defects and manufacturing faults
- Components failing under normal operating conditions
What's Not Covered
- Physical damage, drops, or liquid damage
- Damage caused by misuse, unauthorized modifications, or repair
- Normal wear and tear
How to Make a Warranty Claim
- Contact us at support@zeocast.store with your order number, a description of the issue, and photos or video if possible
- We will assess your claim within 2–3 business days
- If approved, we will arrange a repair, replacement, or refund at our discretion
Contact Us
Questions about a return or warranty claim? Reach out to us:
- Email: support@zeocast.store
- We aim to respond within 1 business day